Frequently Asked Questions

---

The classes are $650 and include the price for all your supplies, study materials and the national exam.  Our classes are small and personalized to meet your needs.

• Refresher Classes for those who are already certified or have been certified are available for $450. 

Currently we do not offer or take any scholarships or financial aid programs.  We are working on these future solutions  and have designed our current program to offer you an affordable pathway to earning your certification with no additional fees.

Cancellation and Refund Policy

· Three-Day Cancellation: An applicant who provides written notice of cancellation within three days (excluding Saturday, Sunday and federal and state holidays) of signing an enrollment agreement is entitled to a refund of all monies paid. No later than 30 days of receiving the notice of cancellation, the school shall provide the 100% refund.

· Cancellations requested more than three (3) days after signing the Enrollment Agreement and before the Course Start Date, will be eligible for a full refund, less the Tuition Enrollment fee of $200.

· Once the Course has begun, no refunds will be issued under any circumstances.

At this time, we do not offer an externship.  Our program is designed for you to quickly learn the necessary skills, earn your certified and prepared to work in your field. The program is not long enough for us to provide an externship or job placement. 

Student Grievance Policy

1. Purpose

The purpose of this policy is to provide a clear, fair, and transparent process through which students may lodge complaints or grievances related to their educational experience, and to ensure timely and effective resolution of such issues.

2. Scope

This policy applies to all students enrolled and covers grievances related to, but not limited to:

• Academic concerns (e.g., grading disputes, unfair treatment by instructors)
• Discrimination or harassment
• Student services
• Administrative decisions or procedures

3. Guiding Principles

• Confidentiality: All grievances will be handled with the utmost confidentiality.
• Fairness and Impartiality: All parties will be treated fairly and equitably.
• Non-Retaliation: Students will not face retaliation for filing a grievance in good faith.
• Timeliness: Grievances will be addressed in a timely manner.

4. Informal Resolution

Students are encouraged to first seek informal resolution by discussing the issue directly with the individual or department involved, if they feel safe and comfortable doing so.

If the issue is not resolved informally, the student may proceed with the formal grievance process.

5. Formal Grievance Procedure

  Step 1: Submission of Grievance

• The student must submit a written grievance to Monica Morales at      support@elitephlebtraining.com within 30 calendar days of the incident.
• The grievance must include:
  • The nature of the complaint
  • Date(s) and relevant details
  • Any evidence or documentation
  • Desired resolution

  Step 2: Acknowledgment and Review

• The grievance will be acknowledged in writing within 5 business days.
• A designated official will review the grievance and may request additional      information or conduct interviews.

  Step 3: Decision and Resolution

• A decision will be made within 15 business days of receipt of all necessary information.
• The student will receive a written response outlining the findings and any actions taken.

6. Appeal Process

• If dissatisfied with the outcome, the student may appeal the decision in writing within 10 business days of receiving the decision.
• The appeal must state the grounds for the appeal (e.g., procedural error, new evidence).
• A final decision will be issued within 15 business days, and no further      appeals will be considered.

7. Record Keeping

Records of grievances and resolutions will be maintained securely by the Elite Phlebotomy Training, LLC for a minimum of 1 year.

8. Policy Review

This policy will be reviewed every 3 years or as needed to ensure it remains current and effective.